Thank you for shopping at The Sparkle Jewellery. We value your trust in us and want to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights and obligations regarding refunds, returns, and exchanges.

No Return/Exchange Policy

We operate under a strict no return/exchange policy. However, we understand that unforeseen circumstances may arise. In cases where items are damaged during transit, we are prepared to consider a return.

Initiating a Return

If you believe your situation warrants a return, please contact us promptly at Monadaiya24@gmail.com to start the process. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that we cannot accept items sent back to us without prior authorization.

For any questions or concerns regarding returns, feel free to reach out to us at Monadaiya24@gmail.com.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, contact us immediately. We will promptly evaluate the issue and take appropriate action to rectify it.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have questions about the eligibility of your item for return, please get in touch with us.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

If you wish to exchange an item, the quickest method is to initiate a return for the original item and make a separate purchase for the new item once the return is accepted.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us immediately at Monadaiya24@gmail.com.

Business Information

Business Owner Name: Monika Daiya

Email: Monadaiya24@gmail.com

Business Name: The Sparkle Jewellery

Website URL: https://thesparklejewellery.com/

Contact No.: +91 98926 94870

We appreciate your understanding of our refund policy. If you have any further inquiries or require assistance, please do not hesitate to contact us. Your satisfaction is our priority.